Managing Conflict
Productive Conflict has never been a particularly appealing management style for me. Having team members sit around and vent dissenting
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Business
The Karp Report
A hotel guest calls the front desk and the clerk answers, “May I help you?” The man says, “Yes, I’m
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Machines with Feelings: The Rise of Affective Computing
Alexandra Levit is the author of the new book Humanity Works: Merging Technologies and People for the Workforce of the
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Craig Spinner | Savant | pt 2
This week I talked to Craig Spinner about what dealers are saying, the Savant dealer support system and the company’s
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Momentum 924
I had a chance to swing down to Denver last week to check out Dave Thomas’s Momentum 924 space. Many
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Denver Station
The launch of Denver Station was held on Thursday night and I had a chance to talk with some of
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Learn How Diversity Will Ignite Growth in the AV Industry
Charmaine Torruella puts the power in empower. For more than 18 years, this passionate problem solver has helped IT and AV
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The Value of Customer Reviews
The original social media was word of mouth. Nothing was as compelling as a personal recommendation from a friend and
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There Goes The Biz … And Getting It Back On Track!
When I started in this business way back in the 1970s, people purchased a stereo for a self-evident reason –
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Coaching Costs Money – Here’s the Bottom Line
In previous articles, we’ve discussed how a coach can help you become more successful, formats of the sessions, and confidentiality
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