Customer service

Business Marketing News Sales 

Smarter Targeting

December 25, 2020December 25, 2020 Carol Campbell b2b buyers, Customer service, smart targeting, target customers, winning products

Just a few years ago, the algorithms that online sites used to target consumers ran hot and cold. What was

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Business Finance News 

Work Smarter, Not Harder

November 15, 2019November 15, 2019 Clark Roundy Additional revenue, Cost reduction, Custom installer, Customer service, Premium customer service program, Remote management tool, Remote monitoring and management

Last week we talked about remote monitoring and management (RMM) as a platform on which to build a premium customer

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Business Marketing News Sales Viewpoints 

Mark Corbin | Vanco International

April 6, 2018 Maureen Jenson 4K with HDR, Audio video market, AV market today, Brand acquisitions, Commercial, Commercial AV, Customer service, hdmi, Installer, Management, Patented product introductions, Residential, Security, Smart devices, Streaming services, Surveillance, technology, Vanco, Voice control

I sat down recently with Mark Corbin, president of Vanco to discuss changes in management, his new role, and where

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Business News Social Media 

Top Trends in Social for 2018

March 2, 2018 Stephanie Casimiro Chatbots, Customer service, Engagement, Latest trends, Live video, Management, Marketing, Messaging apps, sales, Social Media, Social media marketing, Social media presence, Social media trends, Virtual reality, Voice

As you continue to analyze and evaluate your social media marketing agenda, keep in mind some of the latest trends

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Business Luxury Marketing News Sales 

Response Time

November 17, 2017November 20, 2017 Douglas Weinstein Client expectations, Customer service, Exceeding expectations, Great management, Integration firm, Most responsive integrator, Response time, Service company

I had an interesting email exchange this week with several people at TVTI, a Chicagoland integration firm. It got me

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Business Finance Luxury Marketing News Sales 

Every Customer is Critical: Get Service Right!

July 22, 2017 Douglas Weinstein Connected customers, Customer experience, Customer loyalty, Customer service, customer support, Small business

In my previous article, we discussed how much bad customer service might be costing you. Companies that produce, sell, install

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Business Finance Luxury Marketing News Sales Social Media 

What is Bad Customer Service Costing You?

July 15, 2017 Douglas Weinstein Connected customers, Customer experience, Customer loyalty, Customer service, customer support, Small business

Your competitors are only a click away. Connected customers have access to an endless amount of info regarding your business,

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