Rampant incivility within organizations is on the rise. Many employees experience rude behavior from their fellow team members, or public shaming by ineffective management – and this kills culture. Here are just two key tips to keep in mind as you set your 2018 corporate goals as it relates to civility in the workplace:
Define civility. Begin the conversation amongst your team members about what civility means and how you plan to garner support and hold people accountable. Establish clear and specific principles you want every team member to follow. ‘Treat others as you would have them treat you.’
Set expectations. Everything starts with the interview process – this is your first and best opportunity to state your values as a company. You’ll need to reinforce these values on an ongoing basis, as part of the company’s greater corporate culture. Creating a positive workplace environment should be discussed regularly at meetings and events. It should be a major part of your recognition and reward program.
Read the article I linked to at the opening. It’s chock-full of valuable information. Get 2018 off to a flying start by letting your people know you plan on having a great workplace, where rudeness and public shaming is no longer tolerated.