Tech Advances Demand New Business Strategies
We’re caught between the “easy to use” product claims of manufacturers and the mostly ill-informed expectations of consumers. What to
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customer support
How Much is Great Technical Support Worth?
Companies that produce, sell, install and maintain highly technical products have multiple service issues to address from time to time.
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Up Your Customer Support Game
Use “pro-active design” to anticipate likely failure pathways Many home tech specialists today are turning to service-related programs—such as product
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Every Customer is Critical: Get Service Right!
In my previous article, we discussed how much bad customer service might be costing you. Companies that produce, sell, install
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What is Bad Customer Service Costing You?
Your competitors are only a click away. Connected customers have access to an endless amount of info regarding your business,
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