Tech Advances Demand New Business Strategies
We’re caught between the “easy to use” product claims of manufacturers and the mostly ill-informed expectations of consumers. What to
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george mckechnie
Up Your Customer Support Game
Use “pro-active design” to anticipate likely failure pathways Many home tech specialists today are turning to service-related programs—such as product
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Pro-Active Design
Re-Visioning Customer Support: II – Pro-Active Design To read Part 1, “Up Your Customer Support Game” – Go here. Last
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